Contact Support

If you experience any issues while using KangoID, please contact us:

• Support Email: [email protected]

To help us troubleshoot faster, please include:

• App version
• Device model (iPhone/iPad)
• iOS/iPadOS version
• Steps to reproduce the issue
• Screenshots or screen recordings (if available)

Frequently Asked Questions

1. Why does the scan result not look correct?

Use the page editor to adjust corners manually, then re-apply crop and enhancement settings.

2. Why did export fail?

Please check:

• Enough local storage is available
• Required permissions are granted (Photos/Files access)
• Target apps/services for sharing are functioning normally

3. Will my data be lost?

KangoID stores data locally on your device by default. Uninstalling the app or resetting your device may remove local data. Please export backups when needed.

Support Scope